When a host cancels a confirmed booking, the guest’s plans can be severely impacted and may require intensive logistical support from Sharecube. Nonetheless, we understand that plans can change, requiring a host to cancel a booking on occasion.

However, these cases impact the high standard of service by which Sharecube’s marketplace operates. The host-initiated cancellation policy exists to preserve the integrity of the community and the Sharecube marketplace. As such, in the event of any cancellation of a confirmed booking by a host, Sharecube reserves the right to impose penalties on the host’s account including: 

  • Charging fines, including covering costs incurred by the guest or Sharecube resulting from the cancellation
  • Publishing an automated review indicating a cancelled booking
  • Suspending or terminating the host’s account

A host may cancel one confirmed booking within a 6-month period without penalty; however, the host may still be required to cover costs incurred by Sharecube or the guest associated with their cancellation. 

For details on the penalties applied for unexcused host-initiated cancellations, as well as the extenuating circumstances where an excused cancellation would not result in a penalty, please familiarise yourself with the full Cancellation and Refund Policy.